CUSTOMER SERVICE POLICY

Crossing Creek is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-7 business days; in the event that an ordered item is not available or we are unable to fulfil your order, we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Orders are dispatched within two business days and shipping times are estimated at between 3-7 business days depending on your location within Australia.

International Shipping

Please contact Kate on 0427112891 or email kate@crossingcreek.com.au if you require International Shipping and we can discuss the options.

Refund Policy

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where the wine has been damaged and we will aim to ensure you are pleased with your purchase.